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Exclusive Update from Ganz Regarding New Clubhouse Event


Originally Submitted by Justin on Fri, 11/12/2010 - 8:15am Eastern Time.
 
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Thanks to the Creative Director at Webkinz, we here at Webkinz Insider are able to bring you this exclusive report regarding the "Find the New Pet" Clubhouse event:
 
"The article wasn't clear. There will be events in the future, there isn't one on right now. We wanted fans to know these events were coming, but should have told them to "watch Webkinz Newz" for more info. It's like when we release a new activity for Today's Activities. We're very careful to say "watch for it" or fans assume its happening that day. Anyway, when the event is on, the new pet will pop in to the Clubhouse similar to the Ghost or Leprechaun. Click on it and you'll win a prize."
 
As soon as we receive word that the event has begun,
we will bring that news to you here.

Re: Exclusive Update from Ganz Regarding New Clubhouse Event

Thank you. I was wondering if it had started or not.

Re: Exclusive Update from Ganz Regarding New Clubhouse Event

:::facepalm:::

Would it have killed any of the reps that WI members spoke to yesterday to actually say the words "The event isn't happening right now"? Instead, all they said was "Watch WKN News", which doesn't necessarily mean that the event isn't on.

Anyway, thanks very much for this new info! I'm sure the people who have been in the Clubhouse watching like hawks will be happy to take a break now.

Re: Exclusive Update from Ganz Regarding New Clubhouse Event

wow all that time looking in the clubhouse for...... nothing...... At least they told us before I did again today

Re: Exclusive Update from Ganz Regarding New Clubhouse Event

sounds cool i want it now!

Re: Exclusive Update from Ganz Regarding New Clubhouse Event

Quote:
Would it have killed any of the reps that WI members spoke to yesterday to actually say the words "The event isn't happening right now"? Instead, all they said was "Watch WKN News", which doesn't necessarily mean that the event isn't on.
The one I spoke with "confirmed" with a supervisor that the event was currently on and was surprised that no one had found a pet yet.

Re: Exclusive Update from Ganz Regarding New Clubhouse Event

View Post Originally Posted by Jackal
:::facepalm:::

Would it have killed any of the reps that WI members spoke to yesterday to actually say the words "The event isn't happening right now"? Instead, all they said was "Watch WKN News", which doesn't necessarily mean that the event isn't on.

Anyway, thanks very much for this new info! I'm sure the people who have been in the Clubhouse watching like hawks will be happy to take a break now.
I spoke to a customer service rep and they confirmed the event was going on ... I have definately learned a lesson here lol don't invest hours and hours of time searching until it is confirmed by a WI member not a Ganz customer rep...

Strangly though, the announcement in the WKN today doesn't say anything about it not starting yet so why after making that apology are they still not clarifing it in the WKN

Re: Exclusive Update from Ganz Regarding New Clubhouse Event

So this is what is in webkinz newz right now under news blog:

The Clubhouse is a great place to visit if you want to see new pets! You'll see them here before you see them anywhere else in Webkinz World - and they’ve got something for you! If you spot a pet that’s brand new to Webkinz World, click on it and you’ll get a special prize. You never know what you might get!

Someone is going to HAVE to explain to me how this says in the future not right now

Re: Exclusive Update from Ganz Regarding New Clubhouse Event

I agree, they kept saying watch the WKN, well there is an announcement now in WKN, but it doesn't tell us anything we didn't already know...

I don't know but you would think they would revise the way it reads so that even more users don't get confused.

Re: Exclusive Update from Ganz Regarding New Clubhouse Event

View Post Originally Posted by FIA
The one I spoke with "confirmed" with a supervisor that the event was currently on and was surprised that no one had found a pet yet.
That is unfortunate that incorrect information was given out. I'm glad the CD made an official statement though. Hopefully everyone who invested a lot of time into the hunt will want to come back and search some more when we hear that the game is actually happening...

Re: Exclusive Update from Ganz Regarding New Clubhouse Event

View Post Originally Posted by FIA
The one I spoke with "confirmed" with a supervisor that the event was currently on and was surprised that no one had found a pet yet.
Thanks for the info. Can we all say LACK OF COMMUNICATION!!! I feel sorry for the CR at Ganz. I don't think, the POWERS THAT BE, tell them anything!!!! Why should they, they are only the ones, who get slammed with calls from customers. Glad I don't work there!!!!

Re: Exclusive Update from Ganz Regarding New Clubhouse Event

Oh...I wish I DID! Then at least SOMEONE would know what they are doing

Re: Exclusive Update from Ganz Regarding New Clubhouse Event

Oh, that's too bad! I wasn't part of them, but I know there were a lot of people who spent a long time in the clubhouse looking for the new pets... all that for nothing!

Re: Exclusive Update from Ganz Regarding New Clubhouse Event

Thank you very much WI for the "heads Up" on this new activity. May be this will bring more pets into the Clubhouse.

There are usually just a hand full of pets, especially the Deluxe Members, in the trading room, or any room, unless there is an event. I believe Ganz has made it difficult for their members who don't have much money to spend, (for all the new pets, now hamsters, and then the eStore). The change in Deluxe Membership has made me unsure if I will take advantage of it when mine expires. There are too many pets being introduced every month. When webkinz pet owners see their webkinz friends with new pets they want them even more and when money is not available, I feel sorry for little "Webbies" begging others for a trade of certain items in the Trade Room. Many times I have traded good items for items of no interest to myself so that they can enjoy a retired item, etc. I'm really not certain why the Clubhouse is not being utilized anymore to it fullest extent. Are pets needing new activity every week due to being bored when the new wears off?

Re: Exclusive Update from Ganz Regarding New Clubhouse Event

There was a posting somewhere "did anybody flip the switch yet" I guess now we know.

Gotta love the game - where would Ganz be without their mistakes.

hope when the real game starts it woont be like the boy who cried wolf lol. At least more time to chase floaties. Thanks to WI for getting the real answer.

Thanks to those that took the time to hunt last night.

Re: Exclusive Update from Ganz Regarding New Clubhouse Event

View Post Originally Posted by Dixiecup
Oh...I wish I DID! Then at least SOMEONE would know what they are doing
Oh please, Miss Dixiecup!!!! Send them your resume!!! They need someone, who knows what they are doing! Wouldn't that be great??

Re: Exclusive Update from Ganz Regarding New Clubhouse Event

It will be cool to see. Let's hope it comes up soon.

Re: Exclusive Update from Ganz Regarding New Clubhouse Event

So due to the most recent update in WKN, I decided to call I found out some very very valuable information

First off the number 866-Webkinz is for technical support only! They are not customer service they are technical support.

I broke down and called the international number (905-851-6661) for Ganz and was able to speak to a real customer service rep here is the just of our converstation

She said she is under the impression the event began today due to the announcement being in WKN. She also said she does not believe the pet will make a noise, she said it will just appear.

She said continue watching WKN and don't sit for hours and hours, she said if no spotting in the first hour just take a break and check back later.

So I will go to the clubhouse and look around for an hour and if I don't find anything I'll let everyone know either way, then maybe we can check again in a couple hours.

Re: Exclusive Update from Ganz Regarding New Clubhouse Event

View Post Originally Posted by webkinzmomma
So due to the most recent update in WKN, I decided to call I found out some very very valuable information

First off the number 866-Webkinz is for technical support only! They are not customer service they are technical support.

I broke down and called the international number (905-851-6661) for Ganz and was able to speak to a real customer service rep here is the just of our converstation

She said she is under the impression the event began today due to the announcement being in WKN. She also said she does not believe the pet will make a noise, she said it will just appear.

She said continue watching WKN and don't sit for hours and hours, she said if no spotting in the first hour just take a break and check back later.

So I will go to the clubhouse and look around for an hour and if I don't find anything I'll let everyone know either way, then maybe we can check again in a couple hours.
I am confused! Wouldn't you think the Creative Director would have the better information? He said in the future. I am beginning to wonder, if anyone there has the correct information! It doesn't seem like the right hand knows what the left hand is doing there!!!!!! Gee, why don't they e-mail there people, and tell them what is going on. Why the big secrets? Then they don't understand why the customer gets so annoyed.

Re: Exclusive Update from Ganz Regarding New Clubhouse Event

Thank you for clearing that up Justin!

Looking forward to the contest when it starts

Re: Exclusive Update from Ganz Regarding New Clubhouse Event

I don't know seems to me it would be better to not mention things if we are not going to see them in the near future...even mentioning, " coming soon..." everyone will be waiting forever and by the time the activity comes around there is bound to be some sort of display of disappointment. I say this only because, I have seen it happen so many times. The anticipation is up and people have an expectation and are disappointed. I don't like hunting critters down in the clubhouse mainly because I don't have the time...but I know its very popular..

One ponders the huge amount of recipe foods or special "you found the pet" foods we might see in our docks when this event occurs.

I love WW and all their activities. I know that not all activities will be for me but they are embraced by many and thats all that matters. I don't expect them to be perfect when it comes to posting of events..human error is inevitable. Whats really interesting is that the employees of the company don't seem to know what is going on any better than the rest of us sometimes. Sounds like a huge company wide meeting is in order.

Perhaps in the future we will see, "this activity is not available." How long will the kids wait? It may be months and months. Just like the love kitty..we saw it very early and it took months and months before it appeared in the estore.

Gotta love WW and all the new exciting features..but we could have guessed this might be a new activity because I think I saw a survey on it..or a survey on something close to it.

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